Frequently Asked Questions

About Our Candles

Q: “Are your candles made with natural ingredients?”

Yes, we prioritize using natural and high-quality ingredients in our candles.

Q: “Who designs your fragrances?”

We work with the world’s top fragrance suppliers to design our signature collection, ensuring a unique and pleasant scent experience in every candle.

Q: “Do you have eco-friendly options?”

Absolutely! Our candles are eco-friendly and sustainability sourced. Some of our candles are 100% biodegradable, some are allergen-free, some are clean, and some are using EcoBoost technology.

Q: “What is EcoBoost and how is it used in your candles? ”

EcoBoost is a unique fragrance concentration technology developed by CPL. It enables us to create powerful, long-lasting scents while using less fragrance oil, which supports our sustainability goal.

Q: “Do your candle jars have special design features?”

Yes, our candle jars have a unique design for which we have a US design patent (U.S. Patent No. D1,035,057) and a Canada design patent (Canada Industrial Design Registration number 214568). This ensures that our candle jars are not only stylish but also innovative and exclusive to our brands.

Ordering and Payment

Q: “How can I place an order?”

You can place an order through our website. Simply browse our collection, add your favorite candles to the shopping bag, and proceed to checkout.

Q: “What payment methods do you accept?”

We accept major credit cards (Visa, MasterCard, American Express) and PayPal.

Q: “How can I check my order status?”

You can sign in your Flaisir account to check your order status.

Shipping and Delivery

Q: “How long will it take to receive my order?”

Orders are typically processed within 1-2 business days and shipped via UPS, which takes 1-2 business days.

Q: “Do you offer international shipping?"

Yes, we offer international shipping. Shipping time and costs vary depending on the destination.

Returns and Exchanges

Q: “What is your return policy?”

If you are not completely satisfied with your purchase, you can return the unused candles with 30 days for a full refund or exchange. Please refer to our Return page for more details.

Q: “How do I initiate a return or exchange?”

To initiate a return or exchange, please contact our client care team at clientcare@flaisir.com with your order number and reason for the return or exchange.

Candle Care and Safety

Q: “Why are candles so popular?”

Candles are one of the most enjoyable, affordable, and readily accessible luxury items. They infuse the home with color and fragrance, and can help create a special warmth and ambiance to allow for a sense of calm and well-being.

Q: “How should I care for my candles?”

To ensure the best performance and longevity of your candles, trim the wick to ¼ inch before each use, burn the candle for 2-3 hours at a time, and keep it away from drafts and flammable objects.

Q: “Are your candles safe to use around pets?”

All of the ingredients in our candle products are compliant with the requirements of the below legislation: the United States Title 16 CRF 1500.3 Federal Hazardous Substances Act; the USA Title 16 CFR 500 Fair Packaging and Labelling Act; the California Cleaning Products Right to Know Act SB-258 (2017); the Canadian Consumer Chemicals and Container Regulations 2001 (SOR/2016-170); and the Canadian Consumer Products Safety Act (s.c.2010, c.21). There are no fragrance allergens to be declared under the California Cleaning Products Right to Know Act SB-258. But we still recommend keeping them out of reach of pets and ensuring proper ventilation while burning.